MBSH Paid Services Terms
1. General Terms

By using our site, you are agreeing to comply with and be bound by the following terms of use. Please review the following terms carefully. If you do not agree to these terms, you should not use this site and you should not use the services. This agreement applies to all services of SIA "MBSH", including, but not limited to RadioStream "rstream.tech", AudioAds "audioads.bid". "We," "us" or "MBSH" means SIA "MBSH", and the "parties" means you and MBSH.

The company provides paid services according to the tariffs indicated on each our site. Check out these rates to choose the one that suits your requirement.

Paid Services are billed on a monthly or yearly subscription basis unless otherwise specified. Payment will be collected on a specific billing date either 1 month or 1 year from the initial payment date automatically and will continue until a cancellation request is received via the correct method. Failure to pay for services delivered will result in suspension of service and/or late payment fee's in accordance with the Late Payment of Commercial Debt Act (1998). If services are left unpaid for an extended period of time we reserve the right to remove the service (including all data) from our servers without notice.

The clients responsibility is to keep track of all payments made. Any refunds to existing customers or given after the 24 hour cooling off period will be made entirely at our discretion.

All payments billed to existing clients are non-refundable, clients wishing to cancel their service should do so via the Billing section оr contacting support at least 7 days before their next billing date, or within their 7 day trial period.

By making the payment, you confirm the fact of the providing of services and the refusal of further claims.

Listeners acquisition on the platforms and in the Radio Stream affiliate network is paid separately. The cost of the service is available on request.

Customers who require technical support can contact us at any time via the help centre.

2. Fair Use & Overages

All clients are subject to a fair use policy to maintain network health for all users. If we detect excessive use of our API or streaming servers for an extended period of time, we may enforce rate limiting. A member of the team will contact your station owner if this occurs.

Without exception, MBSH requires prior notification from clients who intend to use MBSH services in conjunction with any large events and/or product launches. Sudden increase or spikes in traffic due to events or launches may cause interruption to service. If MBSH is not informed prior to the fact, we will not be held liable for any interruption in your service during this time.

All plans include concurrent listener and periodic (monthly) bandwidth limits. If your station usage exceeds bandwidth usage by more than 25% one calendar month, or 10% over multiple consecutive months, your plan will be upgraded automatically to the next level which will carry a prorated upgrade fee. You will be notified by email 48 hours prior to upgrade.

3. Content providing by customer

Some of our Services allow you to upload, submit, store, send or receive content You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays yours.

When you upload, submit, store, send or receive content to or through our Services, you give MBSH (and those we work with) a worldwide licence to use, host, store, reproduce, modify, create derivative works (such as those resulting from translations, adaptations or other changes that we make so that your content works better with our Services), communicate, publish, publicly perform, publicly display and distribute such content. The rights that you grant in this licence are for the limited purpose of operating, promoting and improving our Services, and to develop new ones. Some Services may offer you ways to access and remove content that has been provided to that Service. Also, in some of our Services, there are terms or settings that narrow the scope of our use of the content submitted in those Services. Make sure that you have the necessary rights to grant us this licence for any content that you submit to our Services.

The content provided by Client must be correctly licensed. You must provide content license to MBSH for all content you are going to upload to MBSH platforms, including, but not limited to "mbsh.ia", "rstream.tech", "audioads.bid".

If your content is correctly licensed in your territory (if playing copyrighted content) and you give MBSH Limited permission to submit the skill on your behalf.

4. Support Policy

Customers who require technical support can contact us at any time via the help centre.

5. General Support terms

Attempting to seek support via any other channel such as the Website sales chat system or sales email may delay or prevent any response from the support team. We aim to respond to support queries within 24 hours of submission. We often respond much sooner than this, however our standard products do not include any form of support time response guarantee unless otherwise specified.

Corporate customers who require a dedicated account manager, or guaranteed response times should contact us to arrange a premium service level agreement. We regret that we are unable to provide technical support via other lines of communication such as telephone to clients on our standard support agreement. This is enforced due to the nature of our business and to ensure a fair level of service to the large number of customers who we serve.

To aid our customer service representatives, it is important for clients to include a clear outline of account information, system reference numbers and adequate details of any problems when submitting a request to our support department, with a detailed description and screenshots where required. Failure to do so will result in a delayed response and/or resolution times.

Clients are expected to be courteous and professional in their communications to MBSH. Under no circumstances will we tolerate any kind of verbal, physical, written or other abuse (including threats of abuse, retribution or ticket desk spamming) of any MBSH customer, employee, member, or officer will result in immediate account termination.

MBSH agrees to offer support to clients only on topics directly relating to our services and our technical support team are there to assist clients with any problems directly relating to the availability or functionality of our service.

Our support service does not cover generic computer, equipment or website advice. We always try to help clients as much as possible, however, it is important for clients to acknowledge that their hardware/software setup is unique and it is not always possible for our support technicians to offer 100% resolution of all problems. In these cases we will attempt to offer 'Best Effort' support. Clients are expected to do their own research and seek training on such matters. We do not offer support for third party services. Clients will need to seek advise from the third party vendor.

Any views, information or opinions presented in any communication from a MBSH staff member are solely those of the author and do not necessarily represent those of the company. Our 'Plan' support levels you can find here. We may change our support policy at any time.